Why do many corporate text messages still come off as impersonal, asynchronous (one-way), and transactional, even though SMS is quite effective? While this may be acceptable for specific organizations, consumers want more Virtual Number, and brands and businesses seek fresh ways to differentiate themselves.
One simple SMS service feature might help streamline communications and simplify your customer experience, resulting in more client engagement.
Perhaps a dedicated virtual mobile number, often known as a dedicated number, is in order.
What Are The Advantages Of Having Your Virtual Phone Number?
Virtual phone numbers that your company only uses are known as dedicated phone numbers.
When you utilize and send SMS broadcasts regularly, this is crucial to building brand recognition, trust, and familiarity with receivers.
If you’re new to text messaging or already use it, you may discover that your messages originate from various numbers. You may send promotional SMS to specific consumers and reminder alerts to others, for example. Separate phone numbers will be used to send both messages.
Shared or numbers are the names given to these random numbers. Whether you pick MessageMedia or another SMS provider, your organization will begin with a shared number, commonly known as our rotary pool.
Alpha tag Sender IDs are a step up from the rotary pool. Instead of a random number, they allow you to specify alphanumeric identifiers such as your brand name or a shorter brand name to appear on your phone.
Keep in mind that alpha tags in SMS texts are still restricted. For communication, a rotating pool of numbers is employed. They don’t let receivers save the sender’s phone number, and they don’t allow for two-way communication so that you won’t get an SMS back.
If your organization wants to engage customers more personally, a dedicated phone number is beneficial.
MessageMedia owns these numbers, which are freely shared among our clients. That’s why, with each message you send, they change or rotate.
Although the rotary pool is suitable for 2-factor authentication (where a bank sends you a code to double-check your login) and irregular transmissions, it isn’t always the best solution.
Dedicated virtual numbers in Australia are available in a range of formats and sizes
They can transmit SMS messages; however, please let us know if you want one that can also forward calls.
These customized lines may also be used for inbound communications, such as a customer texting a company for help or sending in a picture of a damaged product delivered to them.
What Is The Most Effective Method For Obtaining A Dedicated Virtual Number?
You may add a free trial or any of our three significant plans to your account using the self-serve option of our online site.
If you are unable to do so or are experiencing difficulties, please get in touch with our customer support team, who will be happy to help you, or use the self-serve option if you prefer.
There Are Several Advantages To Having Your Virtual SMS Numbers
- Clients have a single point of contact and a single identifying number for communications. Rather than using random numbers, all interactions will be shown in the same text message conversation or thread.
- They are allowing customers to personalize your company’s name when they save it on their phone rather than the companies.
- Custom keywords: Combine keywords with your phone number to better differentiate between campaigns and monitor them.
- Reminders, reservations, RSVPs, announcements, and other notifications may all be sent to the same phone number.
- Customers may send and receive messages (i.e. communicate) directly with your company via SMS chat. This is perfect for customer service or inquiries.
- Customer journey: Make contacting you or taking action as simple as possible for customers. Allow customers to change an order, provide reviews, or even purchase a product directly via an SMS message!
- With all of these advantages, it’s simple to see how having a dedicated phone number may help you build a great mobile brand.
- You may also like having something entirely yours!
Are they appropriate for your business?
- Dedicated phone numbers have shown to be very beneficial in the following scenarios:
- With SMS marketing, retailers seek to stand out and increase client retention and loyalty.
- Businesses should give their consumers the capacity to do anything with text.
- Businesses that are growing and want to establish a brand and get more consumers
- Texting may be used by businesses to provide rapid and discreet customer service.
- Those in the business world who wish to be proactive in their stakeholder engagement.
Conclusion
With a dedicated SMS number, your company has one phone number and one point of contact with the rest of the world.
If it’s right for you, your organization might profit from new economies of scale and a well-known SMS presence similar to that of a website. Make touch with our customer service representatives as soon as possible to get a dedicated phone number.
