You are not the only one with the Orbi Wi-Fi network in an offline state. Many users have reported that their Wi-Fi network frequently goes offline. Here’s a complete guide to how to troubleshoot if an Orbi router’s Wi-Fi network system is in offline state. If a user is unable to load web pages, email accounts, and denied access to websites is often due to Orbi offline error. So, whenever your websites aren’t loading and you are not connected to the Wi-Fi network, it could be due to Orbi offline error. You can go through the following troubleshooting steps and resolve the Orbi offline error in a few minutes.
Steps to troubleshoot Orbi offline error-
Make sure your modem’s internet connection is active. You need to check it by connecting a device directly to the modem. Check if you are able to access the internet. Getting No internet connection? Restart your modem to see if your modem is causing the issue. Make sure that the ISP connection is working. Now, reboot your modem and connect to the Orbi device.
Sometimes, you may experience an ‘Orbi network offline’ error when you are connected to the modem. Make sure that the Orbi is connected to the modem through a wired connection i.e. with the help of an Ethernet cable. If the Orbi network remains offline then there’s some issue with the internet service. In that case, you need to call your ISP and ask them to fix the issue for you. The Orbi network will automatically get online once the internet service is active.
However, if the internet service is active but the devices are not able to connect with the network then it could be due to some problem with the settings of the Orbi device. In that case, you can reboot your Orbi device. Unplug the Orbi router and after 2 minutes plug it back in.
More advanced steps to troubleshoot Orbi network offline error-
After going through the above steps if the issue remains unresolved and the Orbi offline error continuous, users may refer to more advanced troubleshooting steps:
Try to power cycle the network by refreshing all the networks. You can do this by rebooting the modem, Orbi router, and the connected devices. Keep the devices turned OFF for a few minutes. After a while, plug in the devices back into the power outlets and check if the issue still persists or not.
Ensure that the firmware of the Orbi router is not outdated or corrupt. Corrupt firmware can resolve network issues or Orbi offline errors. Therefore, you need to keep checking if a new firmware is available or not. Update your Orbi device whenever it is possible. Orbi firmware upgrade can be done automatically as well as manually.
Another method to troubleshoot the Orbi network offline error is by resetting the device to its default settings. The reset process might fix the network issue with your Orbi network.
Resolve Orbi network offline error
That’s how you can troubleshoot the Orbi router’s wifi network system offline state. Hope you find this blog post helpful in resolving Orbi offline issue. In case, your issue is yet not resolve don’t get disappointed as we have some more tips that can troubleshoot the issue. You just need to call our technicians and they will help you with the step-by-step instructions to fix the issue.
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