Are you stuck with something like Error PS038 in QuickBooks which restricts you from getting the latest payroll updates and displays an error message that says (paychecks get stuck as “Online to Send”)? We will have you sort out this error in easy steps so keep reading this article until the end.
If you need more help with any other relevant issue, Payroll Customer Service is always waiting to help you in whichever way possible at +1-855-948-3646.
PROCEDURE TO FIX ERROR PS038
STEP 1
It is very important to Update the QuickBooks Desktop to its latest release before moving ahead to the instructions given below.
According to your payroll service, use
1. In the Employees menu, click My Payroll Service, and then select Send Usage Data or
2. Then in the Employees menu, Send Payroll Data has to be selected.
If you get successful in sending, get updated with your payroll again. Proceed further with step 2, If the PS038 error message resurrects. And if the send is not successful, please contact the payroll service for more support.
A related article you may like to read: QuickBooks Payroll Not Working
STEP 2
Check if your paychecks are not getting sent. They may be stuck as online to send, which is a problem for sure. Don’t edit or delete the stuck paychecks. just note the “Number of matches” present on the bottom right of the Find window and don’t forget to keep making notes of the checks, the oldest ones that are stuck and also the newest ones, for later reference.
To patch up the stuck paychecks:
1. Go to Edit, and then click on the Find option.
2. You will find the Advanced tab, click on it.
3. The Choose Filter section would be visible to you and then from the Filter list select Detail Level.
4. Now click on Summary Only.
5. Then from the Filter list, choose Online Status in the Choose Filter section.
6. from the drop-down menu, tap on Online to Send
7. Click in the Find option to see the paychecks whether they haven’t been sent to Intuit.
8. Run verified data that will enable the Stuck paychecks to appear in the results.
STEP 3
1. Now to secure your company file, make a backup of the QuickBooks Desktop company file.
2. Run Verify data.
3. If the Verify Data talks about the stuck paychecks, then a rebuild data has to be run. The rebuild would notice that it has fixed the paychecks.
4. In case the rebuild has failed to obliterate the stuck paychecks, and/or if you still happen to encounter the error PS038 message whilst downloading the payroll updates, then the payroll service will guide you to the steps now will need to follow from here on.
There can be multiple reasons why the rebuild could not remove the stuck paychecks
1. For dates that include the stuck paychecks, Condense Data has been performed on the QuickBooks Desktop file.
2. There might be An Accountant Copy that is pending. You need to conjoin the Accountant’s changes, or just cancel the Accountant’s Copy to progress. A new Accountant Copy will be required to be made if you are canceling your Accountant Copy if changes are still made by your accountant.
3. The paychecks are beyond the oldest date for billing (though these will not cause the PS038 message to pop).
Conclusion
We hope that the following said steps helped you to fix QuickBooks Error PS038. Contact with Payroll Customer service at +1-855-948-3646 if anything mentioned above did not make sense to you.
This blog is posted on thetechbizz.
