If you’re thinking of transferring your work communication to Microsoft Teams, there’s a lot you need to know. Microsoft Teams is an all-encompassing communications platform that has become hugely popular.
One of the main ways that people use Microsoft Teams is through the Microsoft Teams Phone. Though it functions similarly to a regular phone, there are a few key differences.
To learn more, this is everything you need to know when it comes to using the Microsoft Teams phone.
Microsoft Teams Phone Features
There are a ton of helpful features in the Microsoft Teams phone system. There is a feature for maintaining call queues. You can set up greeting music and automatically put someone on hold while assigning the next available call agent.
You can let users answer inbound calls with a touch and initiate a call by name and number. You can also transfer a user to voicemail in the middle of a call.
The call, park, and retrieve function available on standard phones is also available through Microsoft Teams. This allows you to place a customer on hold, park the call using a unique code, and let another agent pick up the call.
As expected, Microsoft Teams also provides caller ID services but includes a more detailed caller identification than typical phone services.
One of the other helpful features is the shared line appearance, a cool delegation feature offered through Microsoft. Agents can share their phone lines and allow another agent to retrieve calls for them. This can be especially helpful in situations where an agent is out of the office.
There are other features in addition to these that could also be helpful to your company. You can check them out by visiting the Microsoft tutorials.
How to Call People in Microsoft Teams
To call people using Teams, you will use the integrated dial pad and type the client’s phone number as you would with any phone. You’ll have the option to end the call, mute the call, and transfer the call. The phone number of the customer will also be saved in your Microsoft Teams history.
To answer a call, you will hit the answer button. But, you have the option to also put the call on hold, park the call, send the call to voicemail, and transfer the call.
Emergency Services Calling
Like other telephone services, you can use Microsoft Teams to answer emergency services. However, Microsoft Teams isn’t as accurate in determining the location of a caller.
This is something to consider if the majority of your services deal with emergencies. If this is the case, be sure to review the terms and conditions before signing up.
Now You Know How to Use the Microsoft Teams Phone
These are the main things you need to know when it comes to using the Microsoft Teams phone. Though there may be an initial learning curve, it doesn’t take long before these functions become second nature.
The best thing about Microsoft Teams is its user-friendliness. Plus, if you’re ever stuck, you can always watch one of the tutorials on the Microsoft website.
So, don’t wait! Introduce these features to your business today and watch your efficiency skyrocket!
And for more topics like this, don’t forget to check out the rest of our blog. We have a ton of other articles on technology that you’ll love!
