Customer engagement software is a key component of exceptional customer service. However, choosing a software suite that is right for your company is difficult. Since most of the developers of such software offer similar features and promise to help you achieve the same goals.
To help you choose the software product that best suits your business and the industry in which your company operates. We have compiled a list of the best customer service software systems for 2021.
What is customer service software?
Customer service software is software that allows you to centrally manage customer calls across multiple communication channels. It’s like engaging your customers. Each software product handles incoming messages from clients differently.
However, most of these systems translate messages that arrive on various communication channels into tickets, which are then stored in a shared, centralized inbox.
The top 5 software systems for customer service.
LiveAgent
LiveAgent is a multi-channel customer support suite with built-in live chat functionality that is great for companies of all sizes. Whether you are a small business looking to expand your reach or a large corporation, LiveAgent can be your one stop shop for your customer service. The system is completely customizable and offers its users extensive automation and team collaboration functionality.
MailChimp
MailChimp is a one-stop marketing platform for small businesses that lets you create and track email campaigns. In addition, MailChimp users can segment their customer base into different groups. Making it easy to send personalized marketing and promotional messages.
This email automation platform also offers ‘Website & eCommerce’ pricing plans that include an online store builder, SEO optimization tools, sales reports and social media publishing tools.
Slack
Slack is a real-time messenger that companies use for both internal and external communication. This messenger is great for helping different groups of specialists work together, and is also well suited for sending announcements around the company.The platform integrates with the LiveAgent customer service suite and lets you notify users when new tickets have been assigned to them.
And alos when open tickets have been answered by sending a message to users in Slack. The Slack notification is sent by the bot and contains a direct link to the ticket related to the notification issue.
PipeDrive
PipeDrive is a cloud-based customer relationship management (CRM) system that allows salespeople to track and manage leads and deals. The system uses the capabilities of automation and artificial intelligence, allowing you to get rid of repetitive administrative tasks.
And also provides the functionality of reports based on the available data.PipeDrive offers its users a fully functional mobile application and the ability to integrate with nearly 300 third-party applications and services. Integration with the LiveAgent suite allows its users to create new and modify existing deals in PipeDrive directly from the ticket dashboard interface in LiveAgent.
Jira
Jira is a project management and bug tracking tool used by agile software development teams. This software product allows users to create and manage tasks, delegate them and track the work of team members.
Jira’s integration with LiveAgent customer service suite allows users to easily create new tasks directly from the LiveAgent ticket panel, saving time on data entry and eliminating the need to switch between platforms.
