The field service management industry has evolved over the years. It helps other industries, like telecommunications, cable, etc., to manage resources efficiently and respond faster to customer needs. The increasing need for such services made the segment experience its booming days.
In 2018, the global field service management industry was valued at $3.12 billion and is expected to reach $10.81 billion by 2026.
The daily operations in the respective industry include:
- Assigning & scheduling work orders
- Dispatching workers to new assignments
- Constantly communicating with field workers on the job
- Maintaining product inventory
- Fetching data from the field
Manual performance of all these tasks is a big challenge for field workers and their managers alike. Additionally, doing the tasks by hand involves more risk of error. These errors may lead to miscommunication, delays, and customer delivery incompetence.
That’s why to deliver effective onsite service, the need for the best CRM for field service solutions comes into the picture. It helps by tracking requests, managing workers, and maintaining visibility into operations.
But selecting the right CRM for your organization is still a daunting task. But no need to worry. This article lists down some of the best CRM for field service solutions. You can incorporate any of these solutions to boost your business productivity and efficiency.
ServiceTitan
ServiceTitan is a comprehensive business software solution built strategically to assist companies in:
- Streamlining their operations,
- achieving customer satisfaction,
- boosting revenue, and
- gaining exceptional growth in the long run.
It is powerful yet easy-to-use software, helping field managers manage daily tasks like scheduling, dispatching, invoicing, marketing, sales, and much more. The software empowers the field industry with advanced reporting, paperless invoicing, call recording and tracking, visual sales tools, etc. It also makes it easy for field managers to stay in contact with technicians on the site.
FreshDesk
An online cloud-based customer support software that offers help desk support backed with automation to get things done faster. It is the best pick for businesses that want to boost customer engagement and manage customers as they scale.
The software is suitable for all business sizes. It can work across different channels, like web, email, phone, chat, and social media. Moreover, it helps field managers to automate workflows, manage SLAs, and measure metrics. The out-of-the-box features help businesses stay at the top of customer support.
Azuga Fleet
Azuga Fleet offers the field service management industry the power of
- GPS tracking
- Vehicle diagnostics
- A tracking system
All these make everybody’s job easier to do.
The end-to-end fleet management platform helps businesses improve productivity and decrease risks through customized features, like fleet tracking, asset tracking, driver coaching, dash cams, and gamification. The software helps businesses unleash their full potential. Implementing the software in your fleet business can ensure efficiency, better productivity, and safety across end-to-end operations.
Jobber
A mobile service software that can transform the way service is delivered. It manages everything from customer relationship management to pricing, invoicing, scheduling, job tracking, and much more. No matter your business size and the number of processes it runs, you can customize the software to fit your every need.
It helps you deliver the best customer experience by maintaining customers’ history and every interaction with your business. The software powers your business with the required automation and helps boost revenue. It comes with a 14-day free trial with no contract required.
Oracle Field Service Cloud
As the name says, it is a cloud-based field service and customer communications solution, helping businesses to:
- Collect data to predict future events
- Reduce organizational costs
- Increase efficiencies (through predictive and preventive maintenance)
It offers a sound, end-to-end solution for businesses looking for automation. From booking the activity to scheduling and closing the entire sequence, the software does everything to exceed customer expectations and ensure timely job completion. Oracle Field Service Cloud can be the right pick as it offers the greatest flexibility and spontaneous ease of use.
Workiz
The dedicated field service management software is specially built for small-medium on-demand businesses. It can be used for businesses like locksmith, garage door repair, carpet cleaning, etc. It helps home service professionals to expand their business and earn more revenue by ditching obsolete business management methods like Excel spreadsheets, pen & paper, and others.
The software manages every aspect of a business, whether in the office or the field, round the clock. It has excellent features like customized fields and workflows, scheduling, dispatching, invoices, business reports, and an extensive service phone system, all in one place. It allows field managers to track and manage every operation and is determined to make their work easy.
PARTING THOUGHTS
These are some of the best software to make the work in the field service management industry easy to do. Apart from these, you can consider investing in other software, like Skedulo, Dynamics 365 Field Service, Field Nation, Pega Platform, and others.
With the best field service management (FSM) software, you can deliver effective onsite service and survive, grow, and succeed in the competitive marketing landscape.
